Here’s what I found based on recent publicly available coverage:
Direct answer
- Oz Goods Depot appears to have entered liquidation, with reports indicating the company ceased trading and a liquidator was appointed. Some outlets note refunds for unfulfilled orders may be handled through the appointed liquidator or via payment providers, rather than directly by the company.
Key recent coverage
- PerthNow reports that Oz Goods Depot collapsed into liquidation, leaving customers with unfulfilled orders and refunds in limbo, and notes that the liquidator is CRS Insolvency Services. It advises customers to pursue refunds through their banks or payment providers, or file a claim with the liquidator if possible.[1]
- Other listings reference regulatory notices or company records suggesting the business collapsed and is winding down, with the liquidator handling claims rather than issuing immediate refunds.[2]
- Customer review platforms and feedback indicate ongoing dissatisfaction from affected customers, including delays or difficulty obtaining refunds, with some customers reporting bank disputes or refunds processed through payment providers rather than by the company directly.[3][7]
What this means for affected customers
- If you placed an order with Oz Goods Depot and didn’t receive it, your recourse is typically through:
- Your bank or payment provider (credit card chargeback, PayPal dispute, etc.).
- Filing a formal claim with the liquidator once the insolvency process is underway (contact details usually provided in the liquidation notice or via the appointed firm).
- It’s common in liquidation for refunds to be managed via the liquidator rather than by the retailer itself. Keep all purchase records, correspondence, and payment confirmations handy.
What to do next
- Check for a formal notice from the appointed liquidator (the entity named in public insolvency filings or press notices). If present, follow their instructions on submitting a claim.
- If you paid by card or through a payment platform, contact them to open a dispute or chargeback if you haven’t already.
- Monitor official updates on the retailer’s website and through consumer protection channels in Australia for guidance on refunds and ongoing matters.
Would you like me to pull in the latest official liquidation notices or provide a step-by-step checklist tailored to your payment method (credit card, PayPal, etc.)? I can also summarize the situation for your region (Australia) with practical deadlines and contact points. Please share any order or payment details you’re comfortable disclosing, so I can tailor the steps.
Sources
OZ SUPERMARKET LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity
find-and-update.company-information.service.gov.ukAn Aussie budget online retailer has collapsed into liquidation, leaving customers with unfulfilled orders scrambling to recover their cash.
www.perthnow.com.auOz Goods Depot is an Australian owned online store supplying quality appliances, furniture and everyday essentials at competitive prices. We focus on practical, reliable products for real Australian homes, with fast dispatch, secure checkout and a 12 month warranty on every order.
ozgoodsdepot.com.auLiquidation Store is your online discount store for daily flash sales on everything from cosmetics to camping. With up to 75% off, once it's gone, it's gone.
liquidation.storeDo you agree with Ozgoodsdepot's TrustScore? Voice your opinion today and hear what 1 customer has already said.
nz.trustpilot.comDo you agree with Ozgoodsdepot's TrustScore? Voice your opinion today and hear what 1 customer has already said.
www.trustpilot.comoz-goods
www.oz-goods.comOz Goods Depot (General Merchandise Shop): 1 out of 5 stars from 16 genuine reviews on Australia's largest opinion site ProductReview.com.au.
www.productreview.com.au